Last Updated: 21 October 2025

At Golden Care Recruitment Pty Ltd (“we”, “us”, or “our”), we understand that protecting your personal information is important. This Privacy Policy outlines our commitment to safeguarding your personal data when you engage with us offline or online, including through our website, services, and mobile applications (“Services”).

By providing us with your personal information, you consent to the terms of this Privacy Policy and our handling of your personal data as described below.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised date. Where required, we may notify you directly of material updates.

1. Personal Information We Collect

We may collect personal information directly from you, through your use of our Services, or from third parties.

If you are a Candidate (job seeker):

• Name, date of birth, and contact details (email, phone, address)

• Employment history, resume, and references

• Professional qualifications, licences, and certifications

• Profile images or video introductions (if applicable)

• Preferences, opinions, or responses to surveys

• Sensitive information (e.g., health, police check results) — with your consent

If you are a Client or Business partner:

• Name and business entity details (including ABN/ACN)

• Contact details (email, phone, address)

• Billing, invoicing, and payment details

• Recruitment or staffing preferences

• Correspondence, feedback, or enquiry details

Automatically collected data:

When you use our Services, we may collect:

• Browser session and device information

• IP address, location data, and analytics (via cookies and tracking tools)

• Website usage statistics (page views, interactions, time on site)

• Referrals from third-party sites and search terms

2. How We Use Your Information

We collect, hold, use, and disclose personal information to:

• Enable you to access and use our Services

• Connect Candidates with potential Clients and vice versa

• Communicate with you about opportunities, services, or updates

• Maintain records, administer billing and payments

• Conduct analytics, research, and service improvements

• Promote our services and share relevant job or candidate alerts

• Comply with legal obligations or resolve disputes

• Assess applications for employment with Golden Care Recruitment

3. Disclosure of Personal Information

We may disclose personal information to:

• Clients or Employers seeking Candidates (with your consent)

• Service providers assisting in operations (e.g., IT, hosting, payroll, CRM, analytics, and marketing providers)

• Business partners, affiliates, and contractors assisting in delivering recruitment services

• Regulatory authorities, courts, and law enforcement where required by law

• Third parties who process data for analytics (e.g., Google Analytics, Facebook)

• International partners where necessary to perform recruitment or HR functions

Some of these parties may be located outside Australia, including in the United Kingdom, South Africa, and the European Union. By providing your personal information, you consent to such international transfers.

We take reasonable steps to ensure that any overseas recipients handle your data in accordance with applicable privacy standards. However, you acknowledge that foreign laws may not provide the same level of protection as Australian law.

4. Sensitive Information

Sensitive information (such as health information, background checks, or union memberships) will only be collected with your consent and used strictly for the purpose for which it was provided or as required by law.

5. Your Rights and Control

You have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to any inaccurate or incomplete information.

• Erasure: Ask us to delete personal information where appropriate.

• Restriction: Request limits on how we process your information.

• Withdrawal of Consent: Withdraw your consent for marketing or other optional communications.

To exercise these rights, contact us using the details below.

If you wish to unsubscribe from marketing, you can use the opt-out link in our emails or contact us directly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

When your data is no longer needed, it will be securely deleted or anonymised.

7. Data Security

We implement physical, electronic, and managerial safeguards to protect your data from unauthorised access, alteration, disclosure, or loss.

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. Any data you transmit is at your own risk.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Enhance website performance

• Analyse usage and improve Services

• Deliver targeted advertising

You may disable cookies in your browser settings, but some parts of our Services may not function properly.

For more details, refer to our [Cookie Policy] (if applicable).

9. Links to Other Websites

Our Services may include links to third-party websites. We are not responsible for the content or privacy practices of external sites. Please review their privacy policies before sharing personal information.

10. International Data Transfers (GDPR Compliance)

If you are based in the European Union, the UK, or another jurisdiction with data transfer rules, we will ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place before transferring your data internationally.

11. Contact and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:

Erinn Keely
Golden Care Recruitment Pty Ltd
Email: erinn@goldencarerecruitment.com.au
Phone: (02) 7247 2424

If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

12. Amendments

We may revise this Privacy Policy at any time. Please review it regularly to stay informed about how we protect your information.

✅ Summary of Key Points

• We collect only the information necessary to deliver our services.

• Your data is used to connect candidates and clients, improve services, and meet legal requirements.

• We do not sell your data to third parties.

• You have full control over your personal data, including access and correction rights.

• We take data protection seriously and comply with both Australian Privacy Principles and, where applicable, GDPR.